Track customer issues
Keep customer names, orders, priorities, status, and internal notes in one place.
Built for small ecommerce teams
Handle ecommerce support before it turns into refunds.
SupportDesk Helper is customer support tracking for small ecommerce stores. It helps you manage tickets, draft policy-based replies, send safe auto-replies when you're away, review customer history, and spot refund-risk tickets before they get worse.
Support tickets
Customer history
Refund-risk tracking
Today's queue
Track, follow up, and draft replies
Maya Chen
#1849 · Refund
Orla James
#1851 · Shipping
Noah Reed
#1856 · Damaged item
Policy-based reply drafts
Use your saved store policies to write clearer customer replies faster.
After-hours auto-reply
When you're offline, SupportDesk Helper can send safe policy-based replies so customers are not left waiting.
Customer history
See previous tickets and replies for each customer without building a complex CRM.
Follow up before refunds happen
See risk, overdue follow-ups, and unresolved refund-related tickets quickly.
How it works
A simple support workflow for small stores
1
Add store policies
Save the rules your team follows.
2
Receive or create support tickets
Collect requests from forms, email, or your team.
3
Generate or auto-send replies
Use policy-based drafts during the day, or safe auto-replies when you're offline.
4
Review history and follow-ups
Check cleared tickets, replies, and next steps.
Email use
Transactional support emails only
SupportDesk Helper sends transactional customer support emails only. Emails are sent after a customer submits a support request, when an allowed auto-reply is enabled, or when a workspace user manually sends a reply about a ticket update. It is not used for marketing campaigns or newsletters.