SupportDesk Helper
Data Deletion
Last updated: June 21, 2026
How merchants can request deletion
Email support@supportdeskhelper.com from the email associated with your account. Include your store name, Shopify store domain when applicable, and the workspace you want deleted. Do not send passwords, Shopify access tokens, or customer message contents in the request.
What the request covers
After verification, deletion may cover store and workspace configuration, support tickets, customer names and email addresses, order numbers, messages, attachments, saved support policies, notes, and connected Shopify data held by SupportDesk Helper. You may ask us to clarify the scope before deletion begins.
What happens when Shopify is uninstalled
Shopify sends SupportDesk Helper an app uninstall webhook. We mark the store connection as uninstalled and invalidate the stored Shopify access token so it can no longer be used. Uninstalling does not automatically delete support tickets or conversation history, which may still be needed by the merchant. Submit a deletion request if you also want that retained workspace data removed.
Customer data requests
Customers should normally contact the merchant that collected their information. Merchants can then contact us to request access, correction, or deletion of customer data associated with their workspace. Shopify privacy webhooks are also supported for applicable Shopify customer and shop requests.
Response timeframe
We aim to acknowledge verified deletion requests within 5 business days and complete them within 30 days. We will explain if a request requires more time or if limited records must be retained for legal, security, fraud-prevention, dispute-resolution, or accounting purposes.
Contact
Questions or deletion requests can be sent to support@supportdeskhelper.com.